Frequently Asked Questions


Frequently Asked Questions

Q: Who would benefit from the services of Seraphine Clinic?
Everyone. We constantly strive to provide a high quality service to everyone. We also include a staff fluent in Spanish, so we are an excellent resource for Spanish-speaking individuals.

Q: Do I have to have an appointment?
No, but we do recommend an appointment if you need to be seen around a specific timeframe. We try to see everyone that comes to the clinic each day, with or without an appointment. We do try to see those with appointments at the time of their appointment and are happy to work walk-in clients in, asking only for your patience as we work you into the schedule.

Q: What type of medical providers do you have in your clinic?
Among our staff, we have individuals credentialed as nurse practitioner (NP), certified nurse midwife (CNM), physician assistant (PA), and a consulting doctor (DO).. As much as we can, we try to provide the option of a male or female provider, depending on the patient’s preference and available staffing. Please refer to the biographies on each medical provider for more information. Two key factors are looked at when I hire a medical provider. First, do they have good skills? Second, do they really care about the people?

Q: How are you different from the community health centers like Copperview, Mountainlands, etc.?
We don’t use any income qualification guidelines to determine how much you pay or whether you can be seen—everybody qualifies. Community health centers are usually federally-qualified or non-profit organizations; we are a private Limited Liability Corporation (LLC). Federally-qualified or non-profit organizations obtain part of their funding from their patients; the rest comes through tax breaks, grants, donations, and, in some cases, by charging higher prices to those who pay to offset the expenses of those who don’t pay or who pay reduced amounts. Our clinic is funded entirely by our patients. Federally-qualified or non-profit organizations are most financially advantageous to the people who qualify for discounted or free medical care. We offer a great benefit to people of all socioeconomic classes.

Q: Do we have a sliding fee schedule?
No, our fees are not based on the level of your income, rather they are based on the complexity of your symptoms. See our fee schedule.
Q: Do we perform immigration physicals?
No, we do not perform immigration physical exams.

Q: How do I get my prescription refilled?
We prefer that you schedule an appointment for a medical visit and medication refills. If you are not able to schedule an appointment for any reason, please call your pharmacy and let them know you are requesting a refill of your medication. Please call our office well in advance to process your request. You can expect to receive the refill request processed within 24-48 hours by our staff, so don’t wait until the last minute to call us.
Q: What is our cancellation policy?
You must call our office within 24 hours of your appointment being scheduled to avoid a fee of $25 being charged for not keeping your appointment.
Q: Do we complete DMV forms?
Yes, we do complete forms for the Dept. of Motor Vehicles.

Q: Do we perform yearly physical exams?
Yes, we perform annual exams.

Q: Can you do lab work?
Yes, we have laboratory draw station our facility, but labs must be ordered by a medical provider, either by an outside medical provider or through an examination and subsequent order by one of our medical providers in this facility.
Q: Any last words?
Our pricing attracts people; our service brings them back. Most of our business referrals come from patients who refer their friends to the clinic. Come in and try our services today!

[If you are a business owner, we would be happy to arrange a time to discuss how Seraphine Clinic could benefit you and your employees.]


Mon. - Fri. // 8:00 am - 5:30 pm

JAN. 28, 2013 // Block Medicaid expansion and the Affordable Care Act... + MORE